I really wish that user testing of computer software or operating systems entirely consisted of giving normal people a short list of everyday tasks to complete, and then timing them to see just how long they took to complete them.
Give them just what comes in the box, and then time the confused granny as she reads through the European signal compliance guide but throws out the guide to getting started, the clock ticks by as she tries to figure out whether that plastic nubbin is actually a button or not, fat fingers attempt keying in the log in details, was that just a user name, or the whole email address, is it googlemail or gmail, keying a password, repeatedly as the cursor jumps back to obliterate the user name, onward ticks the clock as wifi is negotiated, the granny loops round and round repeatedly failing to configure her email account, the test process switches over to a calendar as the granny tries and fails to update the password, she puts the mobile phone into her handbag and decides to take it back to the shop and ask one of the nice young men there how to do it….
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